By Connor Brownrigg, Director of Business Development at Macnica Americas, Inc.

Let’s be honest: there’s a lot of noise when it comes to AI - and the security industry is no exception. Last year at ISC West, AI was everywhere. This year? Just having “AI” isn’t enough. Now it’s “Agentic AI,” “real-time AI,” and a flood of buzzwords - a lot of it little more than marketing fluff.

Personally, when I was a security guard, I was taught: “We protect people, property, and information.” Surely, the order matters! Security isn’t just about keeping people safe - it’s about people keeping people safe. AI is a tool. A powerful one. But at its core, security should always be a human undertaking.

AI excels at repetitive, time-consuming tasks – analyzing hours of video, filtering false alarms, tagging routine events, etc. – these tasks can easily burn people out and drain focus. As anyone who runs a Security Operations Center (SOC) will tell you, alert fatigue is a constant problem, which can easily lead to high turnover and missed incidents. Humans simply aren’t built to watch dozens of camera feeds on a screen for hours on end, and catch the one real incident.

icetana ai™ is an AI company - and proud to be one. The team is pushing the boundaries of AI, with real-time event detection, self-learning models, intelligent triage, and forensic analysis. But here’s the difference: icetana develops AI to elevate people’s work, not replace it. AI should filter out the noise, and surface only what matters. That way people can do what they’re great at: exercising judgment, responding appropriately, and acting with context. That’s the combination that works.

Real-time AI in security has evolved rapidly, helping monitoring centers cut through the noise. icetana takes this to the next level:

• Self-learning AI eliminates hours of manual setup. Every camera learns what’s “normal” in its environment within 24 hours, and gets more and more “intelligent” over time. Self-configuration saves countless hours, and accuracy continuously improves.

• Triage Agent acts as a second level of intelligence. It reviews every flagged event using user-defined parameters, and determines whether to escalate it to the operator.

By the time an event hits the operator’s screen, it’s passed through two distinct layers of AI.

That means:

• Far fewer false alarms and/or escalation of benign events

• Far more confidence that what is on screen legitimately requires action

Operators are more vigilant and engaged because they aren’t drowning in alert fatigue. They can monitor far more sites, as they are only directly stepping in when it’s truly needed. The job satisfaction and tenure of operators increases, as their work is more meaningful and engaging.

Let’s stop asking if AI can replace people in security. Let’s focus on finding the ideal combination of both. Let’s push AI to its limit - not to replace the human factor, but to augment it. Macnica is proud to be a partner and global reseller of icetana ai™. We enable security centers around the world to use AI to help people keep people safe.